We're looking for an experienced technical writer for a full-time position.
Clockify is the world #1 time tracker, used by millions of people, from individuals to big companies like Hewlett-Packard Enterprise, American Express, Amazon, etc.
We pride ourselves on the culture we have in our company, and we are very careful about who we let in our team.
We are looking for an experienced technical writer who will help our users assist themselves through documentation. We have a ton of features to document, and we need someone who's both tech-savvy and can effectively communicate complex concepts in a friendly, clear, and easy to understand way.
Your job will be primarily to write support documentation for our products (Clockify, Pumble, Plaky). This means you will create and maintain in-depth documentation on product features, help content, FAQ materials, getting-started guides, etc. You'll gather information from different sources, including testing our apps’ features then plan, write, and update the documentation. This includes updating our existing documentation to reflect the latest version of our software and creating new documentation as new features are released.
Produce high-quality documentation (help articles, FAQ’s, tutorials, guides, knowledge base content, etc.) for our apps
Update and improve existing documentation to reflect changes to functionality
Test both the app and its documentation for accuracy and consistency
Examine support tickets and look for common questions that documentation could help answer
Work with internal teams to get an in-depth understanding of the apps and the documentation requirements
Perfect English (with excellent writing and proofreading skills)
1+ year of experience writing technical content for public consumption
Tech-savvy - aptitude for learning and applying new tools, processes, and software quickly
Ability to write in a clear, simple, and concise way that will be easy to understand to end-users and non-technical audience
Experience creating infographics, screenshots, workflows, graphs, etc.
Familiarity with content management systems (such as WordPress)
Experience writing documentation in a SaaS company
Relaxed and strongly result-oriented environment
20 days of vacation
Flexible working hours
Private health insurance
Private dental insurance